Privacy Policy - RLB Coaching
Introduction
RLB Coaching is committed to protecting your privacy and ensuring that your personal data is handled responsibly. This policy explains how we collect, use, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR).

Who We Are
RLB Coaching provides personalised fitness coaching services, supporting clients in achieving their health and wellness goals.

What Personal Data We Collect
We collect and process the following types of personal data:
•    Names and Contact Details: For communication and account management.
•    Health Information: Including dietary requirements, allergies, and health conditions necessary for safe coaching.

How We Use Your Data
We process your personal data for the following purposes:
•    Client Account Management: To provide fitness coaching services.
•    Health and Safety: Ensuring personalised training plans are safe for clients.
•    Service Updates & Marketing: To keep clients informed about coaching services.

Lawful Bases for Processing
We process personal data based on:
•    Legitimate Interests: As a fitness coach, we need to understand clients' health conditions to provide safe and effective training.
•    Consent: Clients provide explicit consent to share health data for coaching purposes.

Data Security
We implement the following security measures:
•    Encryption: Protecting stored and transmitted data.
•    Access Controls: Restricting access to authorised personnel only.
•    Secure Storage: Data is stored in Trainerize and Typeform under strict security policies.

Sub-Processors and Third Parties
We use the following third-party services to manage personal data:
•    Trainerize: For fitness programming.
•    Typeform: For weekly client check-ins and feedback.

International Data Transfers
Some of our service providers may store data outside of the UK. Where this occurs, we ensure compliance with Standard Contractual Clauses (SCCs) to safeguard personal data.

Your Rights Under UK GDPR
You have the right to:
•    Access your data.
•    Request correction or deletion.
•    Object to processing.
To exercise these rights, contact us.

How to Complain to the ICO
If you have concerns about how we handle your data, you can contact the Information Commissioner’s Office (ICO):
•    Website: www.ico.org.uk
•    Phone: 0303 123 1113
•    Post: ICO, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Effective Date: March 2025